Welcome to our Shipping Information

If you are purchasing a Wheel or Kiln, please read the following information- it will save a lot of time & money! Most wheels and supplies are in stock and ship out within 1-4 days.  Unless stated otherwise, kilns are shipped direct from the factory.   WE ARE NOW DIRECTLY LINKED INTO UPS AND USPS  COMPUTERS- YOU BENEFIT FROM ACTUAL SHIPPING RATES INSTEAD OF HIGH ESTIMATES OF SHIPPING RATES AS PRACTICED SOME OTHER SITES.

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	IF YOU SEE THIS GREEN SHIPPING TAG: FREE SHIPPING is offered on these items if shipped within the Continental US.  Free shipping does not include shipments to HI, AK or US territories or Military base shipments. Canada Large items are not covered under free shipping- please call in for delivery quotes.
	IF YOU SEE THIS YELLOW SHIPPING TAG: FREE SHIPPING  APPLIES TO STANDARD BUSINESSES ONLY. In most cases Residential Deliveries will need to pay a  small delivery charge. Free shipping does not include shipments to HI, AK or US territories.   Canada shipments must call in for delivery quotes. A business location is one that has front doors open to the public during regular business hours. A business in a home or studio is not deemed a business address. You will need to add shipping charges if you are shipping to a residence AND/OR need help getting the kiln off the truck.  We will charge you after delivery for any non-business address that you classified as business! Kilns shipped via Freight Carriers: Free shipping covers destination rates to BUSINESS ADDRESSES only, the driver will not unload the wheel or kiln.  If you do not have a fork lift, Please be sure to pay for "Lift Gate Service" at the time of kiln purchase.You will be contacted by phone with approximate delivery time from the freight company  If your kiln/wheel is being shipped within the continential US, generally speaking it will be covered with free shipping. However, there are addresses  (typically addresses "out in the middle of nowhere", or in major cities such as NYC, or on islands)  that are billed by our shippers at a much higher rate.  These will not totally be covered by free shipping but a credit toward the final shipping bill will be given.  You will be notified if this concerns your shipment.  You will be responsible for any extra shipping charges above a certain level for each kiln.
Regular Shipping	You have a choice as to how your shipment will get to you.  In 90% of the orders we will ship exactly how you have requested. If, however, we feel a faster or safer way is available we reserve the right to ship your order in that manner.
Undeliverable or returned packages	If a package shipped to you is not deliverable at the address you provided, you will be charged $5 re-addressing fee.  That assumes UPS is able to correct the address and deliver the package.  If the address can not be corrected and the package is returned to us, you will be charged for both the original shipping cost, and the return shipping cost.  (As of 2008, UPS now bills us for the return shipping cost, so we are only passing our expenses along).  PLEASE double-check the addresses you provide when ordering.  For freight shipments, similar rules apply, but at possibly higher cost, as it varies from carrier to carrier .
Loss and Liability	Mud In Mind and it's suppliers takes great care to pack your merchandise well so it will arrive in good condition. We even receive a signed bill of lading from the freight company that they accepted your order from us in good condition. The next step is up to you. It is your responsibility to inspect the order to be sure it is in sound condition upon receipt. Below are listed several shipping and receiving standards for you to use to insure proper service.
	1. You should thoroughly inspect your shipment upon arrival. Verify the number of cartons and inspect them for damage. If any shortage or damage is evident, notify the freight company at once, and request that they make note of it. The freight company will not entertain any claim for loss or damage unless they first inspect the shipment. This notice of damage or loss, together with a copy of your invoice, the original bill of lading, and your paid freight bill will properly support your claim. By signing the freight bill, you are accepting the shipment and releasing the trucking company from further obligation. Failure to note damage or shortage on freight bills may forfeit your claim with the trucking company. 2. If the shipment has the appearance that the contents inside may be damaged please insist that the package be opened in the presence of the driver. Any concealed damage should be noted immediately. 3. Public Carrier Trucks are responsible for "tailgate deliveries" meaning that the driver is obligated only to bring the shipment to the end of the truck. At this point it is the responsibility of the consignee to unload it. If you require assistance with unloading please make prior arrangements. Lift gate, hand unload, inside delivery and residential delivery are often available for an additional price. Tell us your special requirements at the time you place your order and we will either forward your requests to the freight company or provide you with their contact information so that you can make these arrangements to your satisfaction. We recommend you make the contact so that you are certain your requests have been granted. 4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly.