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General Shipping Information

Choosing the right method of shipment for your order:

We offer multiple options for shipping your order. Failure to choose the accurate shipping method will result in a delay with shipping your order.

If you have a variety of items in your shopping cart,
ONLY THOSE ITEMS DESIGNATED AS SHIPPING INCLUDED
will ship for no additional fee.


  If there are no designated methods of shipping shown for the items you are purchasing, Mud In Mind will be choosing the fastest ground shipping method available.
 
 

  UPS Ground Shipping:
Items with this icon usually SHIP with UPS Ground. Items shipped with this icon will have shipping added to the final price. UPS does not guarantee ship dates. There will be additional charges for Hawaii, Alaska, and Canada. Call us today and we can give a shipping quote.

   
    UPS Ground Shipping Included in Price
Items with this icon ship by standard ground shipping with no additional fees,only within the lower 48 states.  There will be additional charges for Hawaii, Alaska, and Canada. This shipping method is subject to the exclusion list below.
   
  Freight Carrier Delivery: 
Items with this icon will ship on a freight truck. Items shipped with this icon will have shipping added to the final price. Items shipped by this method are typically packaged on a pallet. If you require a lift gate for your delivery, we charge a flat fee of $40. The lift gate allows heavy deliveries to be lowered to the ground and are required for all residential deliveries. If you have a loading dock or fork lift at your school, studio, or business you may not need one. Please contact us if you have any questions about your delivery options and additional services.  Please let us know if a lift gate will be needed as the correct truck will need to be ordered in advance. Lift gates allow heavy shipments to be lowered to the ground. Most freight companies drivers will not bring the shipments in to your home or building. All items shipped by freight are subject to the Exclusions Listed below.
   
 

Freight Carrier Delivery Included:
Items with this icon in the item description ship on a freight truck within the US to commercial locations for no additional fee but does not include lift gate service. If you require a lift gate for your delivery, we charge a flat fee of $40.  Be sure to add this service before your check out. The lift gate allows heavy deliveries to be lowered to the ground and are typically required for all residential deliveries. If you have a loading dock or fork lift at your school, studio, or business you may not need one. Please contact us if you have any questions about your delivery options and additional services. To request the lift gate service simply choose the option during checkout listed under the shipping options. If you do not choose the lift gate option but require the service upon delivery, additional charges may apply and are the responsibility of the receiver. Free Freight applies to Continental USA and all items shipped by this method are subject to the Exclusions Listed below.

 

EXCLUSIONS TO FREE FREIGHT

There are addresses  (typically addresses "out in the middle of nowhere", or in major cities such as NYC, or on islands, or on the top of mountains)  that are billed by our shippers at a much higher rate.  These will not totally be covered by "shipping included" offers but a credit toward the final shipping bill will be given.  You will be responsible for any extra shipping charges above a certain level for each kiln. If you think that your shipment will fall within the exclusion list, PLEASE E-MAIL US TO ALERT US. We are not responsible for freight costs due to information about location which was not given to us up front.
   
  Damaged Goods:
If your order was damaged by UPS or Common Carrier, please call immediately.  Do not continue to unpack the items if you notice damage.  Retain all items and packaging material until your claim is settled. You will be given detailed instructions about receiving your goods in good condition.  Please follow these instructions carefully because if you do not note the freight damage before the driver leaves the premisis,  any damages will be your responsibility and it will be too late to file claim.
   
  Returns of "FREE" freight/shipping items:
If you are returning an item that was originally shipped "FREE" or "Shipping Included in Price", you will be responsible for the original freight charges to your destination and the return freight. "Free Freight" is a special offer for those who keep their equipment, but is forfeit if an item is returned. We are not responsible for freight cost or time changes due to information about location which was not given to us up front.
  Factory Direct Freight Shipping:
 Items with this icon ship direct from the manufacturers factory. This will typically be the case with large equipment like pug mills,  kilns, gas kilns, etc.
   
 

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