| Prices | All listed prices are SUBJECT TO CHANGE WITHOUT NOTICE. If there is a difference between our published prices and the prices current at the time of your order, and that amount is less than the smaller of 10% or $20, your order will be shipped and you will be billed for the difference. In the event a price change is greater than that amount, you will be contacted for your approval prior to shipment. Occasionally we will have an error on our website and an incorrect price will be shown. We reserve the right to cancel orders / items when this occurs. |
Order Discrepancy
| Check your order immediately upon receipt: any discrepancy must be reported to Mud In Mind within 10 days after you receive your shipment. Otherwise we reserve the right to decline consideration of a discrepancy report. |
| Catalog | Sorry, but we do not have a printed catalog. By only maintaining a web site we can add items and product information constantly, and keep prices and other information up to date. If you have a slow internet connection or little time for browsing, click the index/search button at the top of each page. From there you can find things quickly. Or email us if you need help. |
| Shipping | Shipping quotes... We are happy to help you figure out the shipping charges on your order. However, quotes are just estimates, any overage will be charged to the customer. For full shipping information please see our shipping specific page.
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| Canada Shipments | All shipments heading to Canada will have a $5.00 processing fee added to total due. This fee will help offset the additional labor required in preparing customs paperwork and arranging foreign delivery. |
| Privacy | When you buy from Mud In Mind we guarantee that all purchase transactions are completely secure transactions. Our shopping cart and checkout system uses encryption and Secure Sockets Layer (SSL) security features provided by the Web browser. This ensures that your transactions are secure. To provide extra assurance, many credit card companies will also guarantee the use of your card for web transactions, and not charge you for any misuse. Your personal information will never be given away or sold to a third party without your permission. |
| Backorders | We carry thousands of items in inventory and strive to have our stock items available for shipment at all times. If some items that you have ordered are temporarily out of stock at the time we ship your order, we will note an item ordered but not shipped. We do not provide advanced notification of an item being back ordered, and unless we hear from you to the contrary, we will ship the backordered item as soon as it is available. |
| Freezing | Glaze will Freeze: During the Winter months, we may hold packages a couple of days if you've ordered wet glaze or wax resist. If the package will be traveling through severe, prolonged cold weather, we will hold it until the weather eases. If glaze freezes, it can expand and burst the jar. If that hasn't happened, then the glaze will be fine with thawed and remixed. Wax resist is ruined and needs to be replaced. MUDINMIND NOR THE SHIPPING COMPANIES WE USE ARE NOT RESPONSIBLE FOR DAMAGE DONE TO GLAZE DUE TO EXTREME COLD WEATHER.
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| Loss and Liability | Mud In Mind and it's suppliers takes great care to pack your merchandise well so it will arrive in good condition. We even receive a signed bill of lading from the freight company that they accepted your order from us in good condition. The next step is up to you. It is your responsibility to inspect the order to be sure it is in sound condition upon receipt. Below are listed several shipping and receiving standards for you to use to insure proper service. |
| | 1. You should thoroughly inspect your shipment upon arrival. Verify the number of cartons and inspect them for damage. If any shortage or damage is evident, notify the freight company at once, and request that they make note of it. The freight company will not entertain any claim for loss or damage unless they first inspect the shipment. This notice of damage or loss, together with a copy of your invoice, the original bill of lading, and your paid freight bill will properly support your claim. By signing the freight bill, you are accepting the shipment and releasing the trucking company from further obligation. Failure to note damage or shortage on freight bills may forfeit your claim with the trucking company.
2. If the shipment has the appearance that the contents inside may be damaged please insist that the package be opened in the presence of the driver. Any concealed damage should be noted immediately.
3. Public Carrier Trucks are responsible for "tailgate deliveries" meaning that the driver is obligated only to bring the shipment to the end of the truck. At this point it is the responsibility of the consignee to unload it. If you require assistance with unloading please make prior arrangements. Lift gate, hand unload, inside delivery and residential delivery are often available for an additional price. Tell us your special requirements at the time you place your order and we will either forward your requests to the freight company or provide you with their contact information so that you can make these arrangements to your satisfaction. We recommend you make the contact so that you are certain your requests have been granted.
4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly. | |
| Sales Tax | We do charge and collect sales tax of 8.25% for all shipments within the state of CA, no exceptions without California Resale Licence faxed in advance.
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| Payment | Remittance should accompany your order. We accept checks and credit cards (VISA, Master Card, Discover, & American Express). Most schools, governmental agencies and wholesalers with approved credit, may use Purchase Orders in excess of $100. |
| | We only offer open accounts to schools, government agencies and wholesale accounts with approved credit. For these customers our terms are net 30 days. |
| Returns | Other than Pottery Wheels or Kilns- Return undamaged products, NEW NOT USED, for any reason within 7 days and we charge no restocking fees. Return any unopened and unused items within 30 days -we will refund your purchase minus 15% restocking fees. Refund of purchase price less shipping, handling and box replacement fee if needed. No refunds for merchandise over 30 days out. If the items being returned were purchased with "free shipping", you will be charged the original cost of shipping the item to you.
Please obtain a return authorization number from our Customer Service Department. If a return is necessitated as a result of an Mud In Mind error, there is no restocking charge and we will pay all shipping fees. We do not accept returns on items that have been custom ordered just for you.
Pottery Wheels and Kilns, we do not accept returned wheels or kiln.
SORRY, WE CANNOT ACCEPT RETURNED CLAY, OPENED GLAZES or ANY USED POTTERY WHEELS OR KILNS. |
| Legal Disclaimer | The following is made in lieu of all warranties, expressed or implied: Our only obligation shall be to replace such quantity of product proved to be defective by standard and accepted methods for the Ceramic Industry. We shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use the product. There is no warranty for the merchantability or fitness for purpose of the product. Before using, user shall determine the suitability of the product for his intended use and assumes all risk & liability whatsoever in connection to the products use. |
| Warranty | Your order is guaranteed to leave our dock complete and in good condition. We never ship torn bags or damaged goods. We work hard to select the best carriers to fit your needs or we will use carriers that you specify. We carry no other warranties or guarantees other than those provided by the original manufacturer. Please take care in determining the suitability of any product for your intended use before the purchase. We do, however, take pride in your satisfaction, and we will be glad to help you to contact any manufacturer regarding any warranty claim. |
