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IMPORTANT INFORMATION FOR KILNS OVER 110 lbs. ONLY! Most of the kilns that weigh over 110 LBS on our website require delivery via freight carrier. If you see this picture
  
your kiln will be shipped via freight and this information will apply to you.
PLEASE READ ALL SHIPPING INFORMATION CAREFULLY SO YOU KNOW WHAT TO EXPECT
Because an 18 wheeler cannot maneuver in all neighborhoods, and drivers can not unload kilns from just any truck, we must know, in advance, if your kiln is being delivered to a commercial or residential location and if you require assistance to unload your kiln.
ON FREIGHT ORDERS, DELIVERY POINT IS THE CURB, UNLESS LIFT GATE SERVICE IS ORDERED
DRIVERS DO NOT UNLOAD THESE HEAVY KILNS, YOU WILL! | | | |  Freight Truck Delivery: Items with this icon will ship on a truck. Please let us know if a lift gate will be needed. Lift gates allow heavy shipments to be lowered to the ground. Most freight companies drivers will not bring the shipments in to your home or building.
| | | | | |  FREE FREIGHT DELIVERY: Items with this icon in the item description ship on a common carrier truck within the US for FREE and does not include lift gate service.
The lift gate allows heavy deliveries to be lowered to the ground and are typically required for all residential deliveries. If you require a lift gate for your delivery, we charge a flat fee. YOU CAN PAY FOR LIFT GATE SERVICE HERE Be sure to add this service before your check out. If you have a loading dock at your school, studio, or business you may not need one. Please contact us if you have any questions about your delivery options and additional services. To request the lift gate service simply choose the option during checkout listed under the shipping options. If you do not choose the lift gate option but require the service upon delivery, additional charges may apply and are the responsibility of the receiver. Free Freight applies to Continental USA and all items shipped by this method are subject to the Exclusions Listed below.
| | |  EXCLUSIONS TO FREE FREIGHT CHURCHES, SCHOOLS, MILITARY FACILITIES, MINI STORAGE LOCATIONS - all are classified by Freight Companies as a "Limited Access Delivery". Free Freight will not apply to Limited Access deliveries.
There are addresses (typically addresses "out in the middle of nowhere", or in major cities such as NYC, or on islands, or on the top of mountains) that are billed by our shippers at a much higher rate. If you live on a gravel drive, a narrow street or dead end, or any location where a 18 wheeler could not easily turn around, you fall into the exclusion area. These will not totally be covered by free shipping but a credit toward the final shipping bill will be given. You will be notified if this concerns your shipment. You will be responsible for any extra shipping charges above a certain level for each kiln. If you think that your shipment will fall within the exclusion list, PLEASE E-MAIL US TO ALERT US.
| | | | | | Damaged Items: If your order was damaged by UPS or Common Carrier, please call immediately. Do not continue to unpack the items if you notice damage. Retain all items and packaging material until you claim is settled.
| | | | | | Returns of "FREE" freight/shipping items. If you are returning an item that was originally shipped "FREE" or "Shipping Included in Price", you will be responsible for the original freight charges to your destination and the return freight. "Free Freight" is a special offer for those who keep their equipment, but is forfeitef is an item is returned. | | |  Factory Direct Freight Shipping: Items with this icon ship direct from the manufacturers factory. This will typically be the case with large equipment like pug mills, kilns, gas kilns, etc. | | | | | | ALWAYS INSPECT YOUR SHIPMENT BEFORE SIGNING FOR IT!!!
Mud In Mind and it's suppliers takes great care to pack your merchandise well so it will arrive in good condition. We even receive a signed bill of lading from the freight company that they accepted your order from us in good condition. The next step is up to you. It is your responsibility to inspect the order to be sure it is in sound condition upon receipt.
IMPORTANT NOTE: Once you sign for receipt of a shipment: MudInMind.com can no longer be held responsible, monetarily or otherwise, for any damages which may occur or become apparent afterwards; nor can we be held responsible for any additional shipping or repair charges which may be required to rectify the situation. If you do find concealed damage after signing for receipt of a shipment, you should immediately begin a 'concealed damage' claim with the shipping company.
Below are listed several shipping and receiving standards for you to use to insure proper service.
1. You should thoroughly inspect your shipment upon arrival. Verify the number of cartons and inspect them for damage. If any shortage or damage is evident, notify the freight company at once, and request that they make note of it. The freight company will not entertain any claim for loss or damage unless they first inspect the shipment. This notice of damage or loss, together with a copy of your invoice, the original bill of lading, and your paid freight bill will properly support your claim. By signing the freight bill, you are accepting the shipment and releasing the trucking company from further obligation. Failure to note damage or shortage on freight bills may forfeit your claim with the trucking company.
2. If the shipment has the appearance that the contents inside may be damaged please insist that the package be opened in the presence of the driver. Any concealed damage should be noted immediately.
3. Public Carrier Trucks are responsible for "tailgate deliveries" meaning that the driver is obligated only to bring the shipment to the end of the truck. At this point it is the responsibility of the consignee to unload it. If you require assistance with unloading please make prior arrangements. Lift gate, hand unload, inside delivery and residential delivery are often available for an additional price. Tell us your special requirements at the time you place your order and we will either forward your requests to the freight company or provide you with their contact information so that you can make these arrangements to your satisfaction. We recommend you make the contact so that you are certain your requests have been granted.
4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly.
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