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IMPORTANT INFORMATION FOR KILNS OVER 110 lbs. Most of the kilns that weigh over 110 LBS on our website require delivery via freight carrier. If you see this picture  your kiln will be shipped via freight.
We must know, in advance, if your kiln is being delivered to a Commercial or a Residential Location AND if you require assistance in unloading your kiln from the truck.
Because an 18-wheeler cannot maneuver in many neighborhoods - trucking companies must load your kiln onto a truck that will work in your area AND if you can not lift the kiln off yourself, the trucking companies will need to have a truck with lift gate ability. | 
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| READ SHIPPING OPTIONS CAREFULLY- IN MANY CASES- FREE SHIPPING APPLIES TO COMMERCIAL DELVERIES. A commercial location is one that has front doors open to the public during regular business hours, has a loading dock and or fork lift. A business in a home or home studio is not deemed a commercial/business address. A school is also not deemed a commercial location.
Free shipping does not include shipments to HI, AK or US territories.
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DO I NEED LIFT GATE SERVICE? DELIVERY POINT IS TO THE CURB. Driver will not unload the kiln. If you do not have a fork lift and require help getting your items off the kiln, be sure to pay for "Lift Gate Service" at the time of kiln purchase. If you do not pay for "Lift Gate Service" in advance and you require or use this service, you will be billed from us at the freight companies book rate. | 
| If you are having you kiln delivered to a residential address- please indicate in the drop down menu. We add Lift Gate charges to your order to cover that cost.
All freight companies charge extra to deliver to residential areas - some of our kiln companies require that you pay for that service. So in some cases- Residential Deliveries will need to pay a residential delivery charge at the time of kiln purchase, if you are required to pay for that you will see that charge in your drop down menu.
Do you live where a large tractor trailer would have difficulty maneuvering? Examples: a gravel driveway, narrow streets, dead-end streets. Notifying the trucking company of this in advance will prevent extra costs and headaches.
There are several options for a delivery to a difficult location: 1) Meet the tractor trailer at the end of the street. 2) Pick up the kiln yourself at the freight terminal, which will also save you the residential delivery fee. 3) At the time of order, specify that you will need a small box truck for delivery.
| Difficult to Access Locations | There are addresses (typically addresses "out in the middle of nowhere", or in major cities such as NYC, or on islands) that are billed by our shippers at a much higher rate. These will not totally be covered by free shipping. You will be notified if this concerns your shipment.
| Loss and Liability | Mud In Mind and it's suppliers takes great care to pack your merchandise well so it will arrive in good condition. We even receive a signed bill of lading from the freight company that they accepted your order from us in good condition. The next step is up to you. It is your responsibility to inspect the order to be sure it is in sound condition upon receipt. Below are listed several shipping and receiving standards for you to use to insure proper service. | | | 1. You should thoroughly inspect your shipment upon arrival. Verify the number of cartons and inspect them for damage. If any shortage or damage is evident, notify the freight company at once, and request that they make note of it. The freight company will not entertain any claim for loss or damage unless they first inspect the shipment. This notice of damage or loss, together with a copy of your invoice, the original bill of lading, and your paid freight bill will properly support your claim. By signing the freight bill, you are accepting the shipment and releasing the trucking company from further obligation. Failure to note damage or shortage on freight bills may forfeit your claim with the trucking company.
2. If the shipment has the appearance that the contents inside may be damaged please insist that the package be opened in the presence of the driver. Any concealed damage should be noted immediately.
3. Public Carrier Trucks are responsible for "tailgate deliveries" meaning that the driver is obligated only to bring the shipment to the end of the truck. At this point it is the responsibility of the consignee to unload it. If you require assistance with unloading please make prior arrangements. Lift gate, hand unload, inside delivery and residential delivery are often available for an additional price. Tell us your special requirements at the time you place your order and we will either forward your requests to the freight company or provide you with their contact information so that you can make these arrangements to your satisfaction. We recommend you make the contact so that you are certain your requests have been granted.
4. Freight collect payments are to be made at the time of delivery unless you have an established account with the carrier. Any overage on freight prepaid shipments are the customers responsibility and will be billed accordingly. |
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