We must know, in advance, if your kiln is being delivered to a Commercial or a Residential Location AND if you require assistance in unloading your kiln from the truck.  Because an 18-wheeler cannot maneuver in many neighborhoods - trucking companies must load your kiln onto a truck that will work in your area AND if you cannot lift the kiln off yourself, the trucking companies will need to have a truck with liftgate ability.

• Flat shipping rates seen on our website are for business addresses only.

• Residential deliveries are subject to surcharges as high as $80.00 by the freight company-- we only charge a flat $15 additional for a home delivery.
• Home Delivery is a basic service that DOES NOT include kiln setup, placement, uncrating kiln, or disposal of crating and packaging materials.
• Additional delivery charges could occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles.  (An example of this type of situation would be a mountain cabin located on a  winding dirt road on the side of a mountain.)
• Lift-gate service is often required for large or heavy kilns-- this is a tailgate elevator that lowers your kiln to the ground from the truck-- carriers charge as much as $120.00 for lift-gate service, but we charge a flat $50 additional for lift-gate service and residential.
• In order to qualify for lift gate service, the delivery address must have a paved smooth driveway in order for the delivery service to be able to move the kiln and pallet!
• Attention residents of NYC, Chicago & major metropolitan West Coast Cities! Freight charges to your area can be up to 4 times higher than shipping rates given on our site. We will e-mail Shipping quotes to you for approval before processing your order.